Video Illusions Ltd

1. Who We Are

Video Illusions Ltd ("we", "our", "us") is a video production and full event production company based in the United Kingdom, operating globally. We also provide studio hire services from our in-house facilities.
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:

Email: hello@videoillusions.net

Registered address:
Unit 16-20
Maple Leaf Business Park
Manston
CT12 5GD

Telephone: 01227 368 867

2. What Personal Data We Collect

We may collect and process the following personal data:
Information you provide:

• Full name

• Email address

• Telephone number

• Company name

• Job title

• Billing and payment information

• Event details and production requirements

• Studio hire requirements

• Correspondence and communications

Automatically collected data:

• IP address

• Browser type and version

• Device information

• Usage data and website interaction

• Cookies (see Section 10)

3. How We Use Your Data

We process personal data to:

• Respond to enquiries

• Provide video production services

• Deliver event production services

• Manage studio hire bookings

• Process payments and invoices

• Manage contracts

• Improve our services and website

• Comply with legal and regulatory obligations

• Send marketing communications (where permitted)

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases:

• Contractual necessity – to perform our agreement with you

• Legal obligation – to comply with tax and regulatory requirements

• Legitimate interests – for business administration and service improvement

• Consent – for marketing communications where required

5. Marketing Communications (GDPR Compliant)

We may send you marketing communications about our services, updates, or industry insights where:

• You have provided explicit consent; or

• You are an existing client and we are marketing similar services (in accordance with the Privacy and Electronic Communications Regulations (PECR)).

  
  You have the right to:
  
  

• Withdraw consent at any time

• Opt out of marketing communications at any time

• Request that we stop processing your data for direct marketing

Every marketing email will include an unsubscribe option. We do not sell or rent your personal data to third parties for marketing purposes.

6. Sharing Your Information

We may share your personal data with:

• Freelancers and contractors working on projects

• Event venues and technical suppliers

• Payment processors

• IT, hosting, and cloud service providers

• Professional advisers (legal, accounting)

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only as long as necessary for:

• Contract fulfilment

• Legal and accounting obligations

• Legitimate business record keeping

Financial records may be retained for up to 6 years in line with UK legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction

• Request erasure

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: hello@videoillusions.net

9. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

10. . Cookies

Our website uses cookies to:

• Ensure website functionality

• Analyse traffic and usage

• Improve user experience

• Support marketing (where consented)
  
  

Users can manage cookie preferences through browser settings or via our cookie consent banner.

11. . Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.